| Q1 | Can I place a sample order? |
| A1 | Yes, we welcome sample order to test and check quality. Mixed samples are also acceptablePlease contact our sales for a stock list. |
| Q2 | What about the lead time? |
| A2 | A sample order requires 3-5 days; mass production time 2-3 weeks, depending on theorder quantity & styles. |
| Q3 | Do you have any MOQ for custom order? |
| A3 | Yes, we do have a MOQ for custom designs, the MOQ of most products is 1pcs. It depends on the specific designs. So pleasecontact us for more details. |
| Q4 | How do you ship the goods and how long does it take to arrive? |
| A4 | We usually use FedEx, DHL, USPS and other methods for transportation, and the fastest delivery time is 3-7 working days |
| Q5 | Is it OK to print my logo on the product? |
| A5 | Yes. Please inform us formally before our production and confirm the design firstly basedon our sample |
| Q6 | How to deal with the faulty? |
| A6 | Firstly, our products are made with strict quality control to ensure that each piece youreceive is good piece.Secondly, for any defective product, when you send proof your product is broken, we will offer you replacement or refund. |
| Ship Mothod | Ship Time |
| USPS | 7-15 days |
| Fedex/DHL | 4-8 days |
| UPS | 4-8 days |
| Q1 | Can I place a sample order? |
| A1 | Yes, we welcome sample order to test and check quality. Mixed samples are also acceptablePlease contact our sales for a stock list. |
| Q2 | What about the lead time? |
| A2 | A sample order requires 3-5 days; mass production time 2-3 weeks, depending on theorder quantity & styles. |
| Q3 | Do you have any MOQ for custom order? |
| A3 | Yes, we do have a MOQ for custom designs, the MOQ of most products is 1pcs. It depends on the specific designs. So pleasecontact us for more details. |
| Q4 | How do you ship the goods and how long does it take to arrive? |
| A4 | We usually use FedEx, DHL, USPS and other methods for transportation, and the fastest delivery time is 3-7 working days |
| Q5 | Is it OK to print my logo on the product? |
| A5 | Yes. Please inform us formally before our production and confirm the design firstly basedon our sample |
| Q6 | How to deal with the faulty? |
| A6 | Firstly, our products are made with strict quality control to ensure that each piece youreceive is good piece.Secondly, for any defective product, when you send proof your product is broken, we will offer you replacement or refund. |
Delivery Time = Processing Time + Shipping Time
| Method | Shipping Time | Price |
|---|---|---|
| Express Shipping | 5-8 Working Days | $0 Stay Home! We Offer Free Shipping Worldwide |
For your convenience, we ship worldwide and offer free Express Shipping for global. You can choose the shipping method during checkout.
Care Instructions for Your Jewelry
Most of our pieces are crafted from S925 sterling silver and feature a durable 5-layer electroplated finish in 18K gold or rhodium, designed to maintain their brilliance with proper care.
Avoid exposure to moisture, sweat, perfumes, and harsh chemicals.
After wearing, gently wipe with a soft, dry cloth.
Remove jewelry before bathing, swimming, or exercising.
Store in a sealed pouch or jewelry box when not in use.
For minor tarnish, use a silver polishing cloth to restore shine.
We don’t search for perfection — we build it.
Heat. Sweat. Water. Pressure.
Every piece is battle-tested so it never fails when it’s on you.
No tarnish. No fade. No worries.
Rock it through the hustle, the wins, and everything in between.
ICEOMG pieces stay on and stay shining—whatever your day throws at you.
